Mercure Danang French Village Bana Hills

Nice place to visit, just dirty water if you stay in hotel

6.0

Variety of things to see and do

− Given a room with no shower, only bathtub. Water came out brown even after leaving it on for a while. Could not bathe. No compensation offered.

Horrible

2.0

This is the worst hotel Ive ever stayed in. Im extremely disappointed. The communication with the staff was a NIGHTMARE! Everytime i had texted them prior to my reservation they answered on the next day. On the day of our reservation there was a big chance that we would be late and arrive to the cable car station after 17:00. They had sent me a message previously that i need to inform them if such situation occurred. I tried, multiple times, through booking.com chat and email and nobody saw my messages! Thankfully we made it to the station before 17:00, but i was stressed all day. Then i get to the reception of the hotel on the cable car station and i explain what happened to the lady that works there. It is so obvious that she does not care. At the reception on the top i explain the same and the lady there tells me that the people who take care of replies work from 9:30 till 16:00. I tell her that all the times i texted and emailed were in between these hours. She says i should have called, to which i reply that not everyone has a Vietnamese/working sim card. Then she tells me someone will take me to my room and i should wait a minute on the couches in reception. I wait for almost 20minutes before i realise she forgot about me. When i go ask her i see it in her face that she forgot! 😂 Also, check out time at 10:00? Be serious. Then on the next day instead of getting a message saying “sorry “ i get an automated (or not) message saying that the lift works until 20:00pm not 17:00 (as they had mentioned in previous messages) and that basically they don’t care if i arrive later than that. Also there was eaten room service pizza and other food on the floor next to the door of my room that stayed there for 12 hours.

В общем полное разочарование в отеле.

5.0

Понравилось вид из окна, в общем и целом номер был нормальным, завтрак был достойным, но не могу сказать прям вау. Корпус где я остановилась был в центре и было удобно путешествовать. Само место, природа и объекты были восхитительны, несмотря на то, что некоторые объекты еще не запущены, но красиво было очень. Природа вокруг восхитительна.

− Не понравилось: Изначально на стойке регистрации никакого сопровождения и льгот от отеля за такие деньги, только по моему скидка на канатную дорогу была. Я пока нашла корпус где я остановилась мне пришлось искать стаф и показывать бумажку на которой ничего не указано. В самом отеле никакого объяснения на стойке регистрации где и что располагается в отеле. Видимо подразумевалось что я априори должна все сама знать.

Must visit and stay 2 nights

10.0

Location, staff, food, environment.

− Room space

Guest review

9.0

Good

− Too many Indians

Guest review

10.0

Friendly

− Short